For the safety of both our staff and our customers, we are currently cashless.

We accept Visa, Mastercard, AmEx, Discover, Apple Pay both online and in-store. We also accept Google Pay online.

Not at this time.

We are currently operating online only while our storefront is being completed. Once it is finished, we will offer in-store pick-up for online orders. Sign up for our newsletter for updates!

We are currently offering fixed-rate local delivery for the 2023 holiday season. Please select this option at checkout and enter your zip code to see if you are within our delivery radius, as well as the delivery fee for your address.

This offering is subject to change at any time. Please review your order options directly in the cart to see which options are available to you.

We want you to love your Story & Teller order. If you aren't entirely satisfied, we will gladly accept your return within 30 days of purchase in exchange for store credit with proof of receipt. Read our full Return Policy for instructions on how to begin the return process.

Apothecary, gourmet goods, houseplants, gift cards, and final sale items are not eligible for return.

Our paid events and workshops are non-refundable, but you may transfer your reservation to a friend or family member. Please notify us if you will be transferring your ticket so we can update our participant list and ensure a smooth check-in.

We currently only ship to customers within the United States (including Alaska and Hawaii). If you are an international customer, we encourage you to follow our Instagram as we hope to expand our coverage in the future.

If you entered the incorrect shipping address for your order, please contact us immediately to provide the correct information. We will do our best to accommodate the change, as long as you have reached out prior to receiving the shipping confirmation email. If your order has already shipped, please contact the shipping carrier for further assistance in having it marked as "return to sender." Any incremental shipping costs to re-send your order after it is returned to us are your sole responsibility and must be paid prior to us reshipping your package.

We are a small operation and strive to ship orders within 3 business days pending item availability and payment verification. Shipping times vary by carrier, but you will receive detailed tracking information in an order shipping confirmation email.

We carefully inspect and package each order to ensure it arrives safely to you. Once Story & Teller has delivered the merchandise to the mail carrier, you will assume the risk of loss and title for the merchandise. We are not responsible for damaged, lost, misplaced, or stolen packages, and we ask that you please contact the logistics company indicated in your shipping confirmation email to remedy the situation should one of these issues arise.

We carefully inspect and package each order to ensure it arrives safely to you, but appreciate your patience in the event that an error was made. Please check your order upon delivery and contact us within 48 hours if an item is missing or incorrect so that we can remedy the situation.

Due to the handmade and small-batch production methods used to create our collection, slight variations in color, texture, shape, size, and finish are to be expected and celebrated.

We provide care instructions on each product page whenever relevant to help you prolong the life of your new purchase. If your product is no longer available, please contact us and we will do our best to retrieve this information.

Yes, we offer electronic gift cards that can be used both online and in-store. You can either select it to be sent as a gift to your recipient directly or to be delivered to yourself to forward.

No, your gift card value does not expire.

Please contact us and provide the name, email or phone number, and last 4 digits from the payment method used on the order.

Click here and enter the email address you want to use for your account. You will receive a 6-digit verification code to that email address. Copy the code and paste it into the browser tab where you entered your email address to activate your account. You are now set up with an S&T account and can login using that same email address to view orders, request returns, and save information for easier shopping.

Great news! With our simplified account setup, you don't have to worry about remembering or saving a password.

Whenever you want to login, you simply enter the email address for your account and enter the 6-digit code from the verification email that is sent to you. This keeps your account secure and spares you from the hassle of password resets [we've been there, too].

If you are an interior designer, realtor, architect, or procurement agent, please contact us to discuss establishing a trade account.

We would love to learn about your products and story to see if you would be a good fit for S&T. Please fill out the form on our Contact Page and select "Maker Inquiry" as the purpose. Be sure to include your wholesale pricing structure, order minimums, production lead times, and any other relevant information for consideration. We will review and will reach out to the email you provided if we would like to partner for our retail collection.

Due to the volume of inquiries and size of our team, we are not able to respond to every inquiry, and appreciate your understanding that we will only reply to submissions that we would like to proceed forward with. Thank you for your grace on this matter and we wish you success in your creative profession!

Please fill out the form on our Contact Page and select "Supplier/Business Inquiry" as the purpose. Be sure to include your company name, details about your product or service offering, pricing, and any other relevant information for consideration.

Due to the volume of inquiries and size of our team, we are not able to respond to every inquiry, and appreciate your understanding that we will only reply to submissions that we would like to proceed forward in learning more about. Thank you for your grace on this matter and we wish you success going forward!